Thank you for shopping with Femizone through Femizone.com.
1. Returns & Refunds
Returns and refunds are accepted only in the following cases:
- The product received is damaged.
- The wrong product has been sent.
No returns or refunds will be accepted for any other reason.
This includes, but is not limited to:
- Change of mind
- Incorrect product selected or ordered by the customer
- Customer no longer requiring the product
- Personal preference
- Dissatisfaction with the product
- Any other reason not specifically mentioned above
2. Reporting a Damaged or Incorrect Product
Any damaged or incorrect product must be reported within 48 hours of delivery.
To report an issue, please provide your Order ID along with clear photographs of the product and packaging. We may request additional information, photographs, or an unboxing video to verify the claim.
Claims reported after 48 hours of delivery may not be accepted.
3. Resolution
If the claim is verified:
- Damaged product: We will provide a replacement or refund, at our discretion.
- Incorrect product: We will arrange to send the correct product or provide a refund, at our discretion.
If a replacement is provided, it will be sent at no additional cost to the customer.
If we require the product to be returned, we will provide further instructions. Customers should not send any product back without prior confirmation from us.
4. Non-Returnable Situations
Returns and refunds will not be accepted for products that have been:
- Used, opened, or consumed
- Damaged due to improper handling or storage after delivery
Returns will also not be accepted for any reason other than a verified damaged product or incorrect product received.
5. Refund Processing
Approved refunds will generally be processed to the original payment method used for the order.
The time taken for the refund to reflect in the customer’s account may vary depending on the payment gateway, bank, or card issuer.
6. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been dispatched, cancellation will not be possible.
If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.
7. Order Modification
Once an order has been successfully placed, we do not accept requests to modify the order
This includes changes to:
- Products
- Quantities
- Delivery address
- Contact details
- Payment method
- Any other order details
Customers are requested to carefully review their order before completing the purchase.
8. Changes to This Policy
We may update this Returns, Refunds & Cancellation Policy from time to time. Any changes will be published on this page with the updated date.
9. Contact Us
For return, refund, or cancellation-related queries:
Email: sharvaasweb@gmail.com
Phone: 8939900966
We reserve the right to update this policy from time to time. Any changes will be published on this page.